In these general terms and conditions, the following definitions apply:
Cultuurtickets B.V.: the private limited company that operates the online platform Cultuurtickets.nl.
Website: www.cultuurtickets.nl
User: any visitor to the website.
Customer: the user who makes a booking via the website.
Provider: the cultural institution (such as a museum or exhibition) that carries out the activity.
Booking: the agreement between the customer and the provider, established via Cultuurtickets B.V.
Cultuurtickets B.V.
Legal name: Cultuurtickets B.V.
Registered address: Arnhemseweg 2
Postal code and city: 3817 CH Amersfoort
Chamber of Commerce number: 98929968
Email: info@cultuurtickets.nl
These general terms and conditions apply to all use of the website and to all bookings made via Cultuurtickets B.V.
By making a booking, the customer declares to agree with these terms and conditions.
Deviations are only valid if agreed in writing.
Cultuurtickets B.V. acts as an intermediary between the customer and the provider.
The agreement for the visit is established directly between the customer and the provider.
The provider is responsible for the execution, safety, accessibility, and quality of the activity.
All offers are non-binding and subject to availability.
Cultuurtickets B.V. strives to display correct and current information but cannot guarantee completeness or accuracy.
Obvious mistakes or errors do not bind Cultuurtickets B.V.
A booking is established at the moment payment is successfully completed.
After payment, the customer receives a confirmation and tickets by email.
Payments are processed via secure payment methods.
Tickets are provided digitally and are usually scannable from a smartphone.
The customer is responsible for correctly storing and displaying the ticket.
Each ticket is unique and valid only once.
Cancellation or changes are only possible if the provider allows this.
The applicable terms and conditions are clearly stated before completing the booking.
If cancellation is not possible, there is no right to a refund.
Cultuurtickets B.V. cannot deviate from the provider's terms and conditions.
Any subsidies or discounts depend on personal circumstances and availability.
The applied subsidy amount is made visible during the booking process.
Cultuurtickets B.V. is not liable for changes or the expiration of subsidy schemes.
Cultuurtickets B.V. is not liable for damage resulting from visiting an activity or attraction.
The provider is responsible for the execution and safety of the activity.
The liability of Cultuurtickets B.V. is limited to direct damage as a result of intent or gross negligence.
Cultuurtickets B.V. is not liable for failure to (timely) fulfill obligations as a result of force majeure, including disruptions, pandemics, government measures, strikes, or technical problems.
Complaints about the execution of an activity must be submitted directly to the provider.
Complaints about the platform can be reported via the contact page of the website.
Cultuurtickets B.V. will handle complaints within a reasonable period.
Cultuurtickets B.V. processes personal data in accordance with applicable privacy legislation.
Please refer to the Privacy Statement on the website for more information.
All content on the website is the property of Cultuurtickets B.V. or its partners and may not be used without prior permission.
These general terms and conditions are exclusively governed by Dutch law.
Disputes will be submitted to the competent court in the Netherlands.
